{"id":1972,"date":"2015-08-28T13:32:59","date_gmt":"2015-08-28T13:32:59","guid":{"rendered":"https:\/\/www.eliott-markus.com\/wilo\/satisfaction-client\/"},"modified":"2023-06-22T15:58:59","modified_gmt":"2023-06-22T15:58:59","slug":"satisfaction-client","status":"publish","type":"wilo","link":"https:\/\/www.eliott-markus.com\/en\/wilo\/satisfaction-client\/","title":{"rendered":"Satisfaction client"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">LJA Magazine vient de consacrer son dernier num\u00e9ro \u00e0 la satisfaction des clients<a href=\"#_ftn1\" target=\"_blank\" rel=\"noreferrer noopener\">[1]<\/a> et la r\u00e9daction de la Lettre des Juristes d\u2019Affaires pr\u00e9voit de consacrer une rencontre entre avocats et juristes d\u2019entreprise \u00e0 ce th\u00e8me au mois de novembre prochain<a href=\"#_ftn2\" target=\"_blank\" rel=\"noreferrer noopener\">[2]<\/a>. Ce th\u00e8me m\u00e9rite en effet une attention prioritaire de la part des cabinets.<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Un client silencieux n&#8217;est pas forc\u00e9ment un client content.<\/h3>\n\n\n\n<p>Une grande erreur consiste \u00e0 penser qu\u2019un client qui ne se plaint pas est un client content. Or, de nombreux clients pr\u00e9f\u00e8rent ruminer leur insatisfaction en silence et d\u00e9cider qu\u2019ils changeront de cabinet pour leur prochaine op\u00e9ration. Le danger ne s\u2019arr\u00eate pas l\u00e0 car ce m\u00eame client peut se montrer moins silencieux dans ses \u00e9ventuelles discussions avec des tiers au cours desquelles il exprimera son insatisfaction ou sa d\u00e9ception \u00e0 propos du cabinet en question.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Le questionnaire de satisfaction, un atout dans la relation cabinet-clients.<\/h3>\n\n\n\n<p>Il ne faut donc pas h\u00e9siter \u00e0 demander au client s\u2019il est content. Loin de trouver cette d\u00e9marche intrusive, le client la vivra comme une marque d\u2019int\u00e9r\u00eat de la part de son avocat\u2026 ce qui est d\u00e9j\u00e0 le d\u00e9but d\u2019une d\u00e9marche de marketing. Les taux de r\u00e9ponses sont \u00e9lev\u00e9s (\u00e0 condition de pr\u00e9venir les clients de l\u2019arriv\u00e9e du questionnaire de satisfaction) \u2026et les \u00e9ventuelles insatisfactions sont le plus souvent le fruit de petits malentendus faciles \u00e0 r\u00e9gler\u2026\u00e0 condition d\u2019en \u00eatre\u00a0pr\u00e9venu.<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">Pour aller plus loin<\/h4>\n\n\n\n<p><a href=\"#_ftnref1\">[1]<\/a> <a href=\"http:\/\/e-magazine.lamy.fr\/consultation\/sommaire.php?acronyme=ljam\" target=\"_blank\" rel=\"noreferrer noopener\">http:\/\/e-magazine.lamy.fr\/consultation\/sommaire.php?acronyme=ljam<\/a><\/p>\n\n\n\n<p><a href=\"#_ftnref2\">[2]<\/a> <a href=\"http:\/\/www.lja.fr\/carrelivelja\" target=\"_blank\" rel=\"noreferrer noopener\">www.lja.fr\/carrelivelja<\/a><\/p>\n","protected":false},"author":11,"featured_media":0,"template":"","categories":[211],"tags":[24,34],"class_list":["post-1972","wilo","type-wilo","status-publish","hentry","category-metiers","tag-avocats","tag-digital"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Satisfaction client<\/title>\n<meta name=\"description\" content=\"LJA Magazine vient de consacrer son dernier num\u00e9ro \u00e0 la satisfaction des clients et la r\u00e9daction de la Lettre des Juristes d\u2019Affaires pr\u00e9voit\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.eliott-markus.com\/wilo\/satisfaction-client\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Satisfaction client\" \/>\n<meta property=\"og:description\" content=\"LJA Magazine vient de consacrer son dernier num\u00e9ro \u00e0 la satisfaction des clients et la r\u00e9daction de la Lettre des Juristes d\u2019Affaires pr\u00e9voit\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.eliott-markus.com\/wilo\/satisfaction-client\/\" \/>\n<meta property=\"og:site_name\" content=\"eliott &amp; 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